A bit shady!
Couples with wedding registries at Barneys had only a few hours to redeem short-lived store credits. Many may not have been informed.
The Barneys gift registry, a longtime favorite of chic city dwellers, seems to have been forgotten in the aftermath of the once-iconic retailer’s
Barneys represents a small slice of the broader wedding registry market, according to data from Zola, the wedding registry site. But it was singular among its most fervent consumers for its unique, sophisticated home goods and customer service.
On Wednesday, they received a long, apologetic text from the salesperson, who had just learned that an office for expediting orders had closed and that their missing gifts would be returned to them as credit. Even worse, they admitted in the message, the credit was only valid at Barneys and had to be used by Thursday night. The apologies were effusive.
“The woman on the phone told me was it’s been crazy there,” she added. “It makes you wonder about their brand all along if this is how they’re treating their customers now.”
“Registering is supposed to be a really fun and exciting part of getting married,” said Ms. Bell of Rye Brook, N.Y. “In many ways, it’s the foundation of building your home together and so for them to put it to the side when they’re focused on the liquidation — I get why, but it’s really unfortunate for people.”Read more: NYT Styles
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