Qantas Airways has denied it behaved illegally when it sold tickets on thousands of already cancelled flights last year, arguing the consumer watchdog’s legal action “ignores the realities of the aviation industry”.
Qantas says it “fully accepts” it let customers down during the COVID-19 restart but did not behave illegally.The watchdog’s allegations led to the early exit of Qantas’ then chief executive Alan Joyce, who announced he would retire two months ahead of schedule days after the case was launched. “The ACCC’s case ignores a fundamental reality and key condition that applies when airlines sell a ticket. While all airlines work hard to operate flights at their scheduled times, no airline can guarantee that. That’s because the nature of travel – when weather and operational issues mean delays and cancellations are inevitable and unavoidable – makes such a guarantee impossible,” Qantas said in a statement to the Australian Securities Exchange.
Source: Law Daily Report (lawdailyreport.net)
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