Qantas has blamed its booking systems and the “sheer scale” of travel changes for its failure to tell customers they had booked airfares on flights that had already been cancelled.
flights for, on average, two weeks and as long as 47 days after they had already been scrapped internally, causing confusion, higher costs and delays for travellers.“Due to system limitations and the sheer number of flights involved, we couldn’t remove these flights from sale automatically while also providing impacted customers with alternative flights,” Qantas said in a statement outlining its defence to the case on Monday.
In August, ACCC chairwoman Gina Cass-Gottlieb said the watchdog would make an assessment of how much Qantas gained financially from the flight sales, as well as losses and other hardship caused to customers by the cancellations.“This was not done for commercial advantage. All customers who booked a flight that was cancelled were offered an alternative flight as close as possible to their nominated time for no extra cost, or a full refund,” Qantas said.
“We allege that Qantas made many of these cancellations for reasons that were within its control, such as network optimisation including in response to shifts in consumer demand, route withdrawals or retention of take-off and landing slots at certain airports,” Ms Cass-Gottlieb said at the time.
Source: Holiday News (holidaynews.net)
Qantas Booking Systems Cancelled Flights Customers Travel Changes
Australia Latest News, Australia Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Source: theage - 🏆 8. / 77 Read more »
Source: smh - 🏆 6. / 80 Read more »
Source: brisbanetimes - 🏆 13. / 67 Read more »
Source: theage - 🏆 8. / 77 Read more »
Source: brisbanetimes - 🏆 13. / 67 Read more »
Source: smh - 🏆 6. / 80 Read more »