After a shock cancer diagnosis last year, Marie found herself on welfare payments for the first time. She says she spent weeks calling Centrelink every day, and that call waiting times were substantial. More unanswered calls, growing delays for payments to be processed, all while staff head for the exit. Is Centrelink facing a new crisis? Marie isn’t alone. On Facebook, welfare recipients trade tips on how to get on to a human: punch in all the numbers at 7.59 am, then press call right on 8am.
Ring the complaints line and ask to be transferred, or contact your local M
Centrelink Welfare Recipients Crisis Call Waiting Times Payment Delays Assistance
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