A major 911 outage Wednesday showed the urgent need for increased modernization and regulation of the emergency system, experts in telecommunications and public safety told NBC News. On Thursday, Lumen Technologies, a telecommunications company based in Louisiana, said in a statement that 'some customers in Nevada, South Dakota, and Nebraska experienced an outage due to a third-party company installing a light pole — unrelated to our services.
The multiple-state outage “again highlights the fact that our 9-1-1 systems are critical telecommunications services in dire need of being updated,” Brian Fontes, CEO of NENA The 9-1-1 Association, a nonprofit group that focuses on 911 operations and policy issues, said in a statement.
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