The outage of 911 systems in several states Wednesday evening was caused by the installation of a light pole, according to Lumen, a company that supports some of those systems.“On April 17, some customers in Nevada, South Dakota and Nebraska experienced an outage due to a third-party company installing a light pole – unrelated to our services,” Lumen Global Issues Director Mark Molzen told CNN on Thursday morning.
While the department initially said it had no timeline for restoring service, the interruption had been resolved within about two hours.According to its post on X, authorities were able to see mobile numbers that had contacted 911, allowing them to reach back out to callers to provide assistance. During the outage, calls made from landlines during the outage were not working, nor were calls to its non-emergency line.
911 Outages Reported States Las Vegas Emergency Officials
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911 service provider Lumen blames 911 outage on installation of light poleThe outage of 911 systems in several states Wednesday evening was caused by the installation of a light pole, according to Lumen, a company that supports some of those systems.
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911 service provider Lumen blames outage on installation of light poleThe outage of 911 systems in several states Wednesday evening was caused by the installation of a light pole, according to Lumen, a company that supports some of those systems.
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911 service provider Lumen blames outage on installation of light poleThe outage of 911 systems in several states Wednesday evening was caused by the installation of a light pole, according to Lumen, a company that supports some of those systems.
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911 service provider Lumen blames outage on installation of light poleThe outage of 911 systems in several states Wednesday evening was caused by the installation of a light pole, according to Lumen, a company that supports some of those systems.
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Law enforcement officials in 4 states report temporary 911 outagesSouth Dakota, Nebraska and Nevada have also been impacted. The exact cause of the outages is still unknown.
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