911 service provider Lumen blames outage on installation of light pole

A large-scale outage impacted residents' ability to call the 911 emergency number in at least six cities in four different states

The outage lasted less than three hours, according to Molzen, who said the company "worked hard to fix it as quickly as possible." As of Thursday morning, some agencies had yet to confirm service had been restored, including those in Del Rio, Texas, and Douglas and Chase counties, Nebraska - the former of which encompasses Omaha.

According to its post on X, authorities were able to see mobile numbers that had contacted 911, allowing them to reach back out to callers to provide assistance. During the outage, calls made from landlines during the outage were not working, nor were calls to its non-emergency line. Officials in Sioux Falls and Rapid City also reported the resumption of 911 services on their respective Facebook pages. The Rapid City Police Department urged residents to "only utilize 911 services only if an emergency situation exists." The City of Sioux Falls said residents could again call or text 911 in case of emergencies.

"911 is down across the State of Nebraska again for all cellular carriers except T-Mobile," Chase County said in a Facebook post. "Landlines can still get through to 911."

South Dakota And Nebraska Caused By Installation Of Light Pole Service Provide Lumen Says

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