Light pole installation blamed for many of the 911 outages that hit Texas, 3 other states

Many of the emergency 911 service outages that hit several states for a few hours were caused by the installation of a light pole, an official with a company that operates fiber lines said Thursday.

“We are aware of reports of 911-related outages and we are currently investigating,” the Federal Communications Commission said in a statement posted on X. The National Highway Traffic Safety Administration, which houses the National 911 Program, said in a statement that its Office of Emergency Medical Services “is monitoring this issue.”

Cut fiber lines and other problems have caused 911 outages in recent years in Nebraska. The issue was worrisome enough that the Nebraska Public Service Commission hosted a hearing on the topic in December. “To our knowledge, we have never experienced an outage of this magnitude or duration,” Assistant Fire Chief Mike Gramlick said.

About two hours later, the department posted that service was restored, and everyone who called during the outage had been called back and provided assistance.

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