Dean Dunham asks the Communications Ombudsman what LBC listeners want to know

Last week was Ask Ofcom, so I asked the communications regulator all the burning questions consumers wanted answering.

We discussed lots of common problem areas with mobile phones and broadband, including your rights when your phone coverage or broadband speed does not live up to your expectations. Ofcom confirmed that all communications providers must be subscribed to one of the two approved alternative dispute resolution schemes and that this is the route of redress if you cannot resolve a problem with your provider.

This week I ‘Ask The Communications Ombudsman’ all the key questions LBC listeners have been asking and need to know. Helen Meaden, the ombudsman’s Business Unit Director of Communications joined me to answer your questions.Broadband speed complaintsWe also discussed the forthcoming mid-contract price hikes and the circumstances when the ombudsman will direct your provider to let you out of your contract without a termination fee and perhaps provide you with some form of compensation.In Dean Dunham’s ‘Ask’ series, he asks key individuals and organisations the burning questions LBC listeners are asking.

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