Shopee tops latest e-commerce safety ratings; Facebook, Carousell at bottom

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The number of e-commerce scams reported on Shopee fell from 311 cases in 2022 to 109 cases in 2023.

SINGAPORE - Shopee has achieved a full four ticks in the latest round of the E-commerce Marketplace Transaction Safety Ratings , putting it in the same bracket as Amazon, Lazada and Qoo10.

The Inter-Ministry Committee on Scams published the 2024 edition of the TSR on April 10, rating six major e-commerce marketplaces based on the latest anti-scam features, such as user verification, that they have in place. Aside from user verification, the marketplaces are also assessed based on transaction safety, the loss remediation experience for consumers and the effectiveness of their anti-scam efforts.On Facebook, the number of scams reported quadrupled from 1,138 cases in 2022 to 4,550 in 2023.

It added that the police have been working with the platforms to co-locate their staff at the Anti-Scam Command. Carousell and Shopee co-located their staff there between January and March.Minister of State for Home Affairs Sun Xueling, who chairs the committee, thanked the e-commerce platforms that had partnered with it on the TSR.

 

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