platform Shopee rose to the top of official rankings for its security measures to tackle e-commerce scams for the first time, while Carousell and Facebook Marketplace remain at the lowest tier in the ratings, the Ministry of Home Affairs said on Wednesday .The number of reported e-commerce scams on Shopee reduced by 65 per cent, from 311 cases in 2022 to 109 cases in 2023, said MHA .
On the other hand, Carousell and Facebook Marketplace have remained at the bottom two tiers since the ratings were first launched in May 2022.during MHA's budget debate in Parliament on Feb 29 for refusing to cooperate and for consistently pushing back against the ministry's recommendations to combat scams.
The ratings range from one to four ticks, with four ticks being the highest rating, and awarded to platforms that fulfil all critical anti-scam features, resulting in low number of reported scams.In the latest review, MHA said Shopee’s rating improved from three to four ticks after it fully implemented user verification against Government-issued documentation for all sellers.
MHA said that based on the modus operandi used by e-commerce scammers, user authentication and secure payment options are considered as critical safeguards".
Scam Shopee Carousell Facebook Marketplace MHA
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