askST Jobs: What to do when a job is not what it says on the tin

Workers across all industries are expected to become more agile and adaptable in a volatile, uncertain, complex and ambiguous world.

“Assumptions based on industry norms might not align with the specific practices of a new role,” he adds. A growing trend of consolidating business functions previously covered by multiple local teams into a single regional team in some sectors like fast-moving consumer goods could also cause an employee’s job to take on a wider remit, he adds.

A recent study of more than 500 Singapore workers by Michael Page indicates that 41 per cent of organisations in Singapore struggle to find the right talent, and 30 per cent grapple with retaining existing employees, which Mr Khandelwal says underscores the complexity of matching expectation with reality.

Meanwhile, companies ought to clearly articulate job roles, responsibilities and expectations during the hiring process. Updates should be provided as well if changes occur. “This alignment can reduce turnover rates, thus lowering recruitment costs and contributing to overall profitability.”

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