askST Jobs: What to do when other departments at work aren’t chipping in when needed?

Escalation should be considered carefully, ensuring that it is done constructively and with the goal of resolving the issue, not placing blame.

Ms Betul Genc, head of Asean at recruitment firm Adecco, adds: “It would be beneficial to highlight the potential benefits of their assistance, and if possible, provide any necessary resources to help them complete the task on hand.” Mr Blasco adds that ambiguous job descriptions, insufficient communication and organisational changes can also contribute to a greater likelihood of misunderstanding job scopes.

“Additionally, employees should provide relevant job descriptions or organisational charts to highlight why the task falls within the colleagues’ responsibilities and suggest possible solutions or compromises that could address concerns while achieving the task’s objectives.” A task might sometimes involve highly specialised knowledge or access that only one department possesses, with seemingly no alternatives to approaching colleagues from that department.

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