Virgin freezes Velocity accounts after members crash website

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As uncertainty swirls around the future of Australia's number two airline, members of the airline's rewards program, Velocity, have been blocked from redeeming their frequent flyer points for at least four weeks.

Virgin Australia has frozen the accounts of its 10 million Velocity frequent flyer members after the airline collapsed and entered voluntary administration on Tuesday.

"We've made the difficult decision to pause all redemptions for an initial period of four weeks, effective immediately," a statement on the Velocity website says. The company has appointed insolvency experts at Deloitte to restructure the airline and find new owners to keep it flying, but stressed that Velocity had not collapsed.

"Although Velocity is owned by the Virgin Australia Group, it is a separate company and it is not in administration," a Velocity statement said. Customers with forward bookings and those with travel credits for cancelled bookings also face uncertainty as they wait for news about the administration process.

 

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Source: SkyNewsAust - 🏆 7. / 78 Read more »

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Source: SkyNewsAust - 🏆 7. / 78 Read more »

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Source: SkyNewsAust - 🏆 7. / 78 Read more »