Qantas’ CEO Vanessa Hudson, who entered the top job eight months ago. The settlement with the ACCC sees the airline agree to pay customers compensation over cancelled flights.Qantas’ CEO Vanessa Hudson, who entered the top job eight months ago. The settlement with the ACCC sees the airline agree to pay customers compensation over cancelled flights.
Qantas has agreed to make compensation payments of between $225 and $450 to 86,597 consumers who, between 21 May 2021 and 26 August 2023, booked or were re‑accommodated on a domestic or international flights after a decision to cancel the flight had already been made. Qantas has also promised to stop selling cancelled flights within 24 hours of its decision to cancel, as well as to notify customers of cancelled flights no more than 48 hours from deciding to cancel the flight, in commitments that also apply to its budget carrier Jetstar.
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