Qantas has agreed to pay $100 million in penalties to the consumer watchdog after admitting it misled customers over advertising tens of thousands of airfares for flights which had already been cancelled last year.
Qantas boss Vanessa Hudson said the settlement agreement was an important step to restore customer confidence in Qantas.The ACCC launched legal action against Qantas in August last year, alleging the business advertised and sold tickets on 8000 flights that had already been cancelled over a two-month period in 2022.
“When flying resumed after the COVID-19 shutdown, we recognise Qantas let down customers and fell short of our own standards. We know many of our customers were affected by our failure to provide cancellation notifications in a timely manner, and we are sincerely sorry. Qantas said 94 per cent of the affected passengers were flying on domestic or trans-Tasman routes, with the remaining 6 per cent flying internationally. It also said more than 80 per cent of passengers on the domestic routes were offered an alternative flight departing prior to or within three hours of their scheduled departure time.
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