ACCC takes Booktopia to court over refunds for damaged books

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In the midst of the Christmas rush, the online retailer is facing legal action brought on by the consumer watchdog. hijessicayun ACCC booktopia consumerrights

The competition watchdog has launched a Federal Court case against Booktopia, alleging the online retailer misled consumers about their rights to get refunds for damaged or faulty goods.

Booktopia chief executive Tony Nash: The online bookseller faces a Federal Court case brought by the ACCC.The Australian Competition and Consumer Commission said it received complaints and is accusing Booktopia of telling 19 customers they weren’t entitled to a refund or remedy because they didn’t flag their grievances in that two-day window.

The ACCC is arguing that Booktopia’s website and customer service staff made false and misleading representations as these claims did not comply with Australian Consumer Law , which includes digital goods and has no two-day deadline period.

Source: Law Daily Report (lawdailyreport.net)

 

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