Mtshali and her aunt, Ntombenhle Mhlongo, were captured in a video that has since gone viral, dropping off Sifiso Mtshali's body at an Old Mutual branch in KwaDukuza, north of Durban, on Friday.
“I put through a claim on the Monday and they told me that it was already after 1pm and that they would process my claim only the next day, and I understood. They said I would have the money after 48 hours,” she said. “They have never till this day explained what caused the delay. They said all my documents were in order,” she said.
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