Twitter roasts Old Mutual after family takes 'corpse' to its offices to demand payment

Old Mutual responded to the backlash, confirming that it had paid the family. Describing the incident as “isolated but regretful”, it said it usually paid out policies within eight hours of a claim being made, but this case required “further assessments”.Good evening, this has been most unsettling and we are sympathetic towards the family during this difficult time. We can confirm that the claim was paid.

Due to the sensitive nature of this matter, we will continue engaging directly with the family.We take note of this incident and would like to assure our customers that claims are assessed on an individual basis and the incident at this branch whilst isolated is regrettable.While we make every attempt to settle claims as speedily as possible, this specific claim had to undergo further assessments.

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