WATCH: Family explains why they brought uncle's body to Old Mutual

Old Mutual pays out a family only after they take a corpse to the insurance company's office.

The insurer said they would need further assessments, and subsequently, the usual 48-hour claim period lapsed.Body left at Old Mutual office following claim dispute "After two hours we went back to the administrators and again they asked us to wait for three more hours," said Mhlongo.

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