Telviva Platform Boosts Zestlife’s Contact Centre Turnaround

is a financial services provider that offers insurance products. The company has built its business on its passion for customer service and commitment to fair treatment. This necessitates efficient and effective management of customer communication and engagement.A contact center is pivotal to customer experience and satisfaction as it is where customers interact with the business.

The process involved optimising the Telviva investment with a commercial alignment between Zestlife’s needs and Telviva’s solutions to meet these needs. This took the shape of streamlining the contact centre set-up, working closely with the Telviva team, and deliberate staff training on the use of the Telviva platform and its functionalities.The effectiveness and efficiency of the contact center saw a remarkable improvement.

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