Sophos SA launches Partner Care to boost mid-market channel

UK-based cyber security-as-a-service company Sophos has launched Partner Care, a centralised resource to better service existing channel partners and to secure new business.

Partner Care is comprised of 35 Sophos experts who deal with channel partners regarding operational issues and non-technical queries such as quoting and licensing. Partner Care was established to give resellers more time to engage with customers, says Allison. “The intention is really a new layer of service to the market, a way to ensure that any queries are dealt with, automated, and responded to quickly. We want to upsell to help customers achieve a balanced security posture.Allison says MDR is a key focus for Sophos SA. The company intends to partner with vendors to integrate vulnerability assessment into its MDR offering.

He referred to the company’s partner event hosted in February at Sun City, North West province, as an example.

Source: News Formal (newsformal.com)

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