Police call centres understaffed and number of dropped calls is 'shocking'

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Police call centres understaffed and number of dropped calls is 'shocking': There is a massive staff shortage at SAPS 10111 call centres and a huge number of calls are being dropped. Police minister Bheki Cele revealed the problems besetting call centres…

Whitfield said Cele’s response “demonstrates yet again the state of crisis the SAPS is in”.

“What is shocking is the number of dropped calls that we see, either due to the callers dropping the call or the calls being abandoned by call centre agents, or people simply being not able to get through and so they drop the call while they are in the queue. There shouldn’t be a queue.

 

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So what is new....?

Cele is useless, clueless and dom

jvnaidoo1

Before we determine if they understaffed, we must first confirm it is working at optimum capacity. Most calls are dropped because staff are not at work and they take too long on a call.

Wow ground breaking journalism.

doodlehabibi VoetsekANC 🐍

The country has a very high unemployment rate, a very high shortage of staff for such an important service. . .clearly someone very high needs to check themselves

doodlehabibi Comrades chowed the budget.

Bheki Cele is very good in problem reporting without solutions 🙄

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