that only around 40% of the required 10111 call centre personnel are deployed, and that millions of 10111 calls were dropped over the past three years.South Africa’s 10111 police call centres are meant to be staffed by 3,344 people. However, as of 1 April 2022, only 1,315 staff were assigned to these offices.
Dropped calls can refer to calls that could not be answered, which might have been due to callers ending their calls before being transferred to 10111 operators. They can also refer to calls which were ended by the caller after they had been transferred to a 10111 operator.“From the onset of his appointment, the national commissioner General Fannie Masemola has prioritised the capacitation and resourcing of police stations and units.
“I believe that insofar as SAPS is concerned, the crisis at the 10111 centres is emblematic of the broader management crisis within the police service,” he said. “Non-police-related calls have an impact on the prioritisation of legitimate emergency calls and hamper service delivery.”The 10111 centres, particularly in Gauteng, “have been plagued with problems over many years. Long delays in answering phone calls, untrained staff… lack of communication, poor response time etc are just some of the many problems that have plagued the centres,” said anti-crime activist Yusuf Abramjee.
Why pay tax if the government delivers nothing. No services, no protection no education no healthcare. Nothing
Bheki Cele is a disgrace as a Police Minister. He should go
Why complain then when the community talks to criminals
Dit is 'n fokkop net soos die doos met die hoed
🤔
I'm surprised it works at all
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Because of corruption of the ANC, the government is unable to hire more people for our people.
Why are we paying taxes again? Remind me.
'10111' is binary code for 'You're wasting your time'
JvanLogg Disgusting. If this is the case for normal calls of distress how can we believe them when they say they’re taking GBV violence in this country seriously? Police call centres are the only hope many citizens have while living in impoverished areas. Look to the youth. Hire.
Disruptive action...no appointments no work.
That’s pretty good when measured against a 30% passmark!
I am a former member of the SAPS and I can tell you that the institution is broken dow, serious actions are needed to fix the system before its too late.
JvanLogg I once called while witnessing a CIT happening and I was told to hold on and I could hear on the other end they were busy laughing and joking
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PSA calls for Cele to fill vacant positions at 10111 call centresThe Public Servants Association (PSA) on Friday condemned the failure by the South African Police Service to fill vacant positions at 10111 call centres. No polical will to do it- won’t happen Cele must go! Can’t wait for the day when PSAofSA or NEHAWU condemn the poor work ethic and attitude of their members.
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