“I sat on the phone with Mango for an hour. Neither did I get my booking done nor my refund. I was literally just cut off.”“All of a sudden, the flight went up to R299 and when I called the contact centre to book it, they refused to give it to me for either R281 or R299. They wanted me to pay R450 for it.“We hope to get our money back because we don't know what is going on,” Kubamelo Masinge wrote on Mango's Facebook page. “I am trying to book flights for Cape Town for 28 Feb — 2 March.
“This is terrible service and the lack of response is pathetic!!! You receive payment yet no booking confirmed now the sale is over? Absolutely pathetic. Honour the payments received by delivering on the flights people booked ... It's the right thing to do,” said Pranitha Ramkissoon. Mango Airlines' spokesperson Sergio Dos Santos said they had an “overwhelming” response to the special, which led to technical issues.He said the airline was dealing with the queries. “We urge our customers to get hold of us through our social media platforms. We will be dealing with the issues case by case.”
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