ITWeb TV: FNB to deploy in-app GenAI agents

In this wide-ranging interview, Dr Christoph Nieuwoudt , FNB chief data and analytics officer, speaks to ITWeb news editor Admire Moyo about how the big-four bank is innovating with generative AI. As the bank increasingly leverages generative AI, Dr Nieuwoudt also discusses FNB ’s plans to recruit more data analysts from the bank’s graduate programme in a move aimed at building solutions from the emerging technology.

So says Dr Christoph Nieuwoudt, FNB chief data and analytics officer, in a wide-ranging interview with ITWeb TV. He also reveals the bank is looking to introduce GenAI-based agents to help answer various customer queries.“We are now sitting at over 2 000 full-time and contract data analysts. It has been an area that has been growing rapidly, probably from about 1 300 two to three years ago. It continues to evolve, with GenAI being the latest topic that is driving it.

The reason for building a vector database, he says, is because the bank is not making use of public GenAI models, such as ChatGPT, which are not secure. “We are building a vector database – that’s our internal content that it references to in order to ensure the answers are accurate for our purposes. “What you would find today is that the FNB app is incredibly rich in functionality. We often say internally that the app is almost too rich. There are more than 100 different applets that you can pick from − and the truth is many customers are not using even a fraction of that capability. We want to make it a lot easier for customers if they want to ask questions.

He adds that the bank hires graduates from all of the universities across the country, although it works directly with four universities.

Source: Tech Daily Report (techdailyreport.net)

Data Analytics Data Science Christoph Nieuwoudt Vector Database Generative AI Artificial Intelligence Chatgpt Large Language Models FNB App FNB Graduate Programme Genai First National Bank

South Africa Latest News, South Africa Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

Software developers must protect against GenAI risksIT Industry News. Daily.
Source: ITOnlineSA - 🏆 16. / 63 Read more »

GenAI lets viewers personalise the Masters TournamentIT Industry News. Daily.
Source: ITOnlineSA - 🏆 16. / 63 Read more »

Business execs power ahead with GenAI, despite risksIT Industry News. Daily.
Source: ITOnlineSA - 🏆 16. / 63 Read more »

Intel takes up challenge in enterprise GenAIIT Industry News. Daily.
Source: ITOnlineSA - 🏆 16. / 63 Read more »

AI-powered text-to-image generation, Gemini Chat: GenAI apps you can try right nowAI-powered text-to-image generation, Gemini Chat: GenAI apps you can try right now
Source: City_Press - 🏆 7. / 72 Read more »

ITWeb TV: Venture capitalist reveals keys to bagging start-up findingClive Butkow, co-founder of venture capital firm Conducive Capital, shares five key traits that venture capitalists look for in tech start-ups.
Source: ITWeb - 🏆 45. / 51 Read more »