Job Title: I.T. Desktop SupporterThe Junior Desktop Support Technician is responsible for providing end-user IT support services through the function of the Help Desk and Desktop Support.Provide governance and support for endpoint systems including desktops, laptops, printers, peripherals, mobile devices, virtual machines and telephony equipment.Work with Windows and Mac user administration, remote admin, productivity, and hardware tools.
Provide exceptional customer service and end user support during engagements via phone, email conversations and in person. Perform routine administrative and technical tasks such as reviewing operating logs, performing system imaging, creating user accounts and various reporting. 6 months of more of experience in the areas of end user support and maintenance of PC hardware and software in a Windows environment, additional Mac experience is preferred.Basic to intermediate knowledge of all Windows PC operating systems and Microsoft Office applications required.
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