Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is known for its utilization of cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Line Support Engineer to play a pivotal role in aiding their customers with their product support inquiries, encompassing user assistance, configuration adjustments, troubleshooting, and incident management.
Provide 1st line user support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC .Own and drive ticket resolution for all assigned tickets including information gathering, troubleshooting, feedback, and updates to customers.Perform basic builds/moves/additions and change requests from time to time when appointed resources for this role are not available.
Provide 1st line product support both during and after standard working hours according to the published Standby Roster.
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