Frogfoot charges R750 to downgrade after hiking prices

Fibre network operator Frogfoot is charging Internet service providers a R750 fee if their fibre-to-the-home customers on its network want to downgrade their speeds.

According to the ISP, Frogfoot levied a R750 fee for any downgrades. In the case of Capricom, it recovered this fee from customers. Even if the customer decided to downgrade to the entry-level 40/10Mbps package, they would pay R50 more per month than on their previous 30/30Mbps product.Therefore, it would take just over seven months to recover the cost of the downgrade fee.Frogfoot chief product officer David Coleman confirmed to MyBroadband that they levy an additional service charge on ISPs when a customer’s connection needed to be downgraded.

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