Customers Blast FNB for Communication Breakdown During Service Outage Fiasco

First National Bank customers were frustrated by the bank's lack of communication after it experienced an outage that lasted about two hours

The bank clients on social media explained that they were unable to make transactions on FNB speed points or virtual cards The bank reportedly resolved the glitch within a couple of hours; however, netizens remained annoyed by the bank's alleged silence on the issueFNB clients were irritated by the bank's lack of communication during an outage, which hindered transactions. Images: Waldo Swiegers/Bloomberg and Stock ImageFirst National Bank customers were frustrated by the bank's alleged lack of communication after some of its services went down on 29 June 2024.

Zingisa Chirwa is an experienced broadcast journalist who has worked predominantly in radio newsrooms for over 15 years. Chirwa has occupied numerous positions, including news journalist, editor and current affairs host, focusing mainly on Mpumalanga politics and business. You can reach Zingisa at zingisa.chirwa@briefly.co.za.

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