Widespread 911 outages hit several states

A heavy police presence among a crowd of people on the Las Vegas Strip on Oct. 31, 2023. have experienced widespread outages of 911 lines, affecting emergency calls throughout South Dakota and swaths of Nebraska, Nevada and Texas overnight, officials said.

Most lines were down for one to two hours, although services appeared to be gradually restored overnight. The exact nature of the outage appeared to vary across states — some 911 systems reported problems with calls from landlines, while others said customers using mobile phones were struggling to get through. Some police departments or sheriff’s offices said that 911 callers were receiving a busy signal, and they encouraged people to contact them via non-emergency numbers or by text.

No cause for the service disruption has been publicly identified. However, in Texas, the Del Rio Police Department said the issue was caused by “an outage with a major cellular carrier.” The department did not name the carrier or immediately respond to an overnight request for comment from The Post for further details.that it was “aware of a 911 service interruption throughout the state.” It urged people to instead text issues to 911 instead and advised people not to test-dial 911.

Under normal circumstances, 911 calls are handled by trained public safety dispatchers. Some 240 million calls are made to 911 in the United States each year,affected more than 1.7 million customers in the United States, impacting 911 centers in California, North Carolina and Texas. The centers asked customers to use a landline for emergency calls or find a cellphone that uses a different carrier.

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