The Primero technical team with UNICEF Ghana child protection team and Ministry of Gender, Children and Social Protection team outside the UNICEF office in Accra, Ghana., an open source digital case management tool created by UNICEF and delivered by Microsoft, is revolutionizing the way social workers work with their young clients and connect them with the services they need.
For each new location, an expert needed to travel to set up Primero on-site, a requirement that was costly, time-intensive and difficult in terms of security. This slowed down rapid deployment, a frustrating delay in fast-changing natural disasters or the mass displacement of populations due to armed conflicts. And when IT staff wanted to make an improvement to the platform, they had to fix each of the 40 iterations in use.
The new cloud-based Primero X is currently being piloted in Ghana, with expected releases in dozens of countries through 2022. UNICEF aims to have Primero live in 60 countries and territories by 2025. “The partnership between UNICEF and Microsoft will help strengthen the Primero platform and scale it up to benefit millions of vulnerable children and young people, both now and in the future,” says Williams.
Additionally, UNICEF was committed to developing an open-source tool so others could build on or adapt the solution to meet their needs, and Azure supported the technologies and standards common throughout the industry. The result: an intuitive platform that meets a critical demand in the field. With as many cases as a typical social worker handles, these efficiencies translate to a lot of time freed up to focus on the needs of at-risk children. Increasing face time with clients helps social workers earn the trust of those who have experienced violence, abuse or neglect, such as a survivor of gender-based violence. “Building trust is cardinal," says Williams."It shows clients that our mission is to protect them.
“Security is a big deal for UNICEF and our partners,” says Bania. “We share the responsibility of managing that with Microsoft, which eases some of our resource commitment. Microsoft keeps everything secure and patched.” Primero helps improve the quality of care by reducing errors, which can place barriers between clients and the care they need. For example, a busy social worker may accidentally mis-enter a client’s age but correctly input their birthday. On a paper form, that mistake would live on in the record; thanks to the automatic checks of the Azure-based tool, that issue would be flagged for correction, saving managers countless hours of reviewing and correcting case files.
UNICEFUSA here in my community we need u people, cos the children are open to mosquitoes and bad feeding
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