Travel Troubleshooter: Debunking the mystery of the missing hotel refund

Last year, I booked a trip to Las Vegas through a site called Traveluro. My airline canceled the flight, and I could not get another flight. So, I had to cancel my hotel reservation.I contacted Traveluro, and a representative agreed to cancel my reservation and give me a full refund. But the refund showed up in my account as “pending” and then completely dropped off. It was never fully processed.

The one time I got through — other than my first call — a representative said they would escalate the situation and that somebody would call me within 24 to 48 hours. That never happened. Please help me get my $444 back!First of all, you might be wondering what Traveluro is. It’s an online travel agency operated by Holisto, a company based in the United States and Israel. Traveluro offers support in several European languages, which is perhaps where the “uro” part comes from.

A credit card dispute means you are asking your bank to reverse a transaction because it’s fraudulent, or you didn’t receive the product or service you ordered. I have more on how chargebacks work in mySo, what went wrong? I mean, besides trying to call an online agency, which is usually a bad idea.

Source: Holiday News (holidaynews.net)

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