Travel Troubleshooter: I canceled my airline tickets months ago, so where’s my money?

Last year, I bought two round-trip flights from Amman to Tel Aviv through Booking.com. The tickets on Royal Jordanian Airlines were refundable. In November, I called to cancel my tickets and spoke with a Booking.com representative, who said I would get my money back — minus a cancellation fee of about $16 — in about two weeks.Two weeks later, there was no sign of the money. I called Royal Jordanian Airlines, and they referred me back to Booking.com.

The Booking.com website showed my tickets as “canceled” with a refund due of $16. But I paid $589 for them. After 11 weeks of contacting both Royal Jordanian Airlines and Booking.com, I’m still no closer to receiving a refund. Can you help me get my money back?My first clue was the refund status from Booking.com. It suggested that you were only due a $16 refund — what appears to be a cancellation fee — on your ticket.

My advocacy team contacted Booking.com on your behalf. A representative got back to me and said that it had processed a refund. “The funds should appear in the customer’s account within three to five business days,” she added. And sure enough, they did., a nonprofit organization that helps consumers solve their problems. Email him at chris@elliott.org or get help by contacting him atAsk Amy: I found out my son's friend is my son, too. It hasn't gone well.

Source: Holiday News (holidaynews.net)

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