BY CHRISTOPHER ELLIOTT Q: I booked a ticket on Trainline several weeks ago for a journey from Stockport, England, to London. When I checked the ticket on the day of departure through the Trainline app, it showed that the train scheduled for 2:24 p.m. had been canceled.
A: Trainline should have informed you about your canceled train trip. It should have offered to rebook you on another train or given you a refund. It should not have waited for you to discover the canceled train, and then charged you a change fee. So why did it? Listen now and subscribe: Apple Podcasts | Google Podcasts | Spotify | Stitcher | RSS Feed | Omny Studio Since you initiated a ticket change after learning of your train's cancellation, Trainline says it can't refund your tickets.
Trainline prefers that you communicate with it through its app. It looks like you did that, but the company continued to deny your request for a refund. I think an email to an executive would have been your next step. All of Trainline's email addresses follow the format: firstname.lastname@thetrainline.com. Trainline publishes the names of its executives on the Trainline site at thetrainline.com/about-us/meet-the-team .
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