You’ve probably noticed that it doesn’t take much to set people off these days.
The psychic load of a global pandemic, social and political upheaval, economic instability and vague rumblings of a world war have created a situation where even the most placid among us can have a short fuse. The result is that everyday annoyances that might have provoked mild irritation in the past can make someone explode today.
This article reads like you should let the customer be a spoiled bitch while you take it on the chin politely. Some customers just need a slap to the face and told to STFU.
Same if it’s your kid who is angry
Angry customer is the best teacher.
Given the high prices of everything you may need to ask your self. Can I replace the money I am spending?
Spot on….As a grocery store mgr for 35 years…folks just want to be heard…
I’m a big fan of diffusing, but I’m worried about how this is gonna play out here; land of the fusers.
CLICK BAIT! BEHIND MURDOCH PAYWALL.
WaltJohnson85
Don’t say I understand because they usually don’t understand.
But 99% of their anger is due to their own stupidity. It's important to remind your clients that they are dumb and to listen to the experts
It's unbelievable sometimes what I can get away with as a consumer.
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