. To reap the full benefits of AIOps, you will need a single platform that can consolidate and process alerts, log analytics, metrics, collect data, trigger business processes, and automate corrective actions.
You’ll also need a team that understands what AI and machine learning bring to the table. Don’t worry— that doesn’t mean you need to hire an expensive new stable of data scientists to implement AIOps. I’ve found that stakeholders get excited to participate once they discover how AIOps reduces system downtime and improves the overall business and customer experience. With the platform and people in place, your instinct may be to launch a full-scale AIOps initiative.
ServiceNow’s unique platform allows organizations to grab the grail faster than ever before by connecting AIOps to business processes outside of IT. HR, DevOps, SecOps, risk and governance—with automated remediation workflows, the predictive powers of AIOps will be solving problems before they’re problems, and the holy grail will be in your hands.
Lisa Wolfe is a Director of Product Marketing for ServiceNow and has 20+ years of experience as a global marketing leader helping clients get significant value out ofLisa Wolfe is a Director of Product Marketing for ServiceNow and has 20+ years of experience as a global marketing leader helping clients get significant value out of technology, starting with the cloud. Lisa began her career in advanced Research and Development after graduating in Computer Science from UCSD.
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