ServiceNow BrandVoice: Ordinary People, Extraordinary Apps

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How low-code app development can take the pressure off skilled developers—and help businesses keep pace with the competition Sponsored by servicenow

, to create new software applications. That’s important given the severe shortage of developers with enterprise-level coding skills. Demand for business-related apps currently outstrips IT capacity by a factor of five, according to Gartner research. And IDC predicts 30% of high-demand IT jobs working with emerging technologies will remain unfilled through 2022.

The Medtronic ServiceNow Center of Excellence team has put safeguards in place, including an automated code review tool, to ensure low-quality code doesn’t accidentally find its way onto Medtronic’s global instances. Their motto: “Teach others to drive but don’t forget the guardrails,” according to a recent presentation by Lori Breitbarth, senior IT program manager at Medtronic.

The Medtronic citizen developer program launched in 2018. Today, more than 25 citizen developers are at work across the company. That might not sound like a big number until you consider that citizen developers now account for 44% of all changes across the three ServiceNow production instances that Medtronic maintains.

 

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