Promised quick turnaround, customers wait 7+ days to get COVID test results from Bay Area company

1/18/2022 1:00:00 PM

Frustrated customers are waiting more than a week to get their COVID-19 test results from a company that is promising results within a day or two.

Virus Geeks, Covid Test

Frustrated customers are waiting more than a week to get their COVID-19 test results from a company that is promising results within a day or two.

According to Virus Geeks ' website, results are promised within one to two business days. Customer Marilyn Moore was promised results within three days, but it's been a week of silence as of Monday night.

"I'm tired of waiting," said Marilyn Moore, a Virus Geeks customer.Moore scheduled an appointment to get a PCR COVID test at one of the company's test sites stationed at the San Mateo County Event Center."At first it seemed pretty organized," Moore said."They schedule your appointment and send you a QR code."

According to the company's website, results are promised within one to two days. Moore was promised results within three days, but it's been a week of silence as of Monday night.RELATED:CA to renew COVID testing contract worth up to $1.7B with company reporting less efficient results

Read more: ABC7 News »

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, a company that has more than a dozen test sites across the Bay Area.Daily COVID-19 hospitalizations climbed to the highest-ever figure on Monday, Jan..More News Videos Cecilia Vega, ABC News chief White House correspondent, analyzes the latest developments in the Biden administration's COVID-19 response.

"I'm tired of waiting," said Marilyn Moore, a Virus Geeks customer. Moore scheduled an appointment to get a PCR COVID test at one of the company's test sites stationed at the San Mateo County Event Center. Week-over-week, the daily patient count was lower on Saturday (6,289) than it was the previous Saturday (6,529). "At first it seemed pretty organized," Moore said."They schedule your appointment and send you a QR code. Note to readers: if you purchase something through one of our affiliate links we may earn a commission." According to the company's website, results are promised within one to two days." Getting progressively better at evading immunity helps a virus to survive over the long term.

Moore was promised results within three days, but it's been a week of silence as of Monday night. RELATED: CA to renew COVID testing contract worth up to $1.7B with company reporting less efficient results Same story for San Francisco resident Jenny Chao. "It worries me but it also aggravates me," said Chao."It defeats the purpose of getting tested waiting this long. Pet dogs and cats, deer and farm-raised mink are only a few of the animals vulnerable to the virus, which can potentially mutate within them and leap back to people.

" According to state data, only 3% of labs facilitating COVID-19 testing across California took five days or longer to report test results in early January. "That's unacceptable," said Dr. Mike Wasserman, who advised state agencies on the pandemic response during his time on the vaccine advisory committee."Any company that's producing anything that has more than 24-hour turnaround times.. To curb the emergence of variants, scientists stress continuing with public health measures such as masking and getting vaccinated.

.we're wasting our money." The ABC7 News I-Team brought this issue to authorities in San Mateo County -- where a majority of the company's test sites are located. RELATED: .