'Please Help Us Get Justice for Our Dogs': 10 Horror Stories About the Dog-Sitting App Rover

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Gizmodo obtained consumer complaints about Rover through a FOIA request with the FTC.

Rover bills itself as the most popular pet-sitting app in the U.S., with tens of millions of bookings since the service was founded in 2011. But just like other gig-economy apps such as Uber and Airbnb , Rover is offered as a technology platform rather than a direct employer of pet-sitters. And that can lead to some real questions about who’s responsible when something goes seriously wrong.

They are putting people and pets in danger by advertising services they are not providing or taking any responsibility for. 6) “One of my dogs was found wandering the streets by a neighbor.” Sacramento, California - August 2022 The company and dog sitters Rover recommended and deemed safe left my house an absolute wreck with ants, insects, spills on every surface of every room. Her job was simple and she had luxuries while she was here watching my two happy labradors.

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