Combined, they could make the difference between business success or a slow death for businesses in disrupted industries.Perhaps no other industry embodies the turmoil of the last decade—heck, the last century—better than telecommunications.
Enter our heroes—automation, AI, and analytics. Even modest investments into this triple-threat transformation solution can help companies improve their margins and create a stable foundation, freeing them up to pursue new revenue opportunities.Let’s continue our dive into the issues facing CSPs, knowing that their struggles parallel that of other traditional industries striving to modernize.
AI can be the key to kickstarting a virtuous cycle of profitability and satisfaction. First, companies can improve profit margins by making functions like customer service more efficient. In turn, those better customer experiences attract and retain customers, increasing the margins on the core business and stabilizing revenue.Industries like telecom have a mindboggling amount of data on their customers. But all that data doesn’t add up to much without the insight to understand it.
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