Light pole installation blamed for many of the 911 outages that hit 3 states

TEXAS, USA — Many of the emergency 911 service outages that hit several states for a few hours were caused by the installation of a light pole, an official with a company that operates fiber lines said Thursday.

Molzen said Lumen is not a 911 provider in Texas, so the loss of service there was unrelated to the line cut in Kansas City, Missouri. There were no reports of 911 outages in Kansas City. The Dundy County Sheriff’s Office in Nebraska warned in a social media post Wednesday night that 911 callers would receive a busy signal. The sheriff’s office advised that the provider for 911 services in the state was working to restore service and people with emergencies should call the administrative phone line. About three hours later, officials said that mobile and landline 911 services had been restored.

Officials in Sioux Falls, South Dakota, said during a news conference Thursday that the outage was unprecedented. “Dial on a mobile device, and we will be able to see your number and will call you back right away,” the department posted.

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