If you use any of these 9 phrases, you have 'better etiquette skills' than most: Public speaking expert

, one thing I focus on is teaching good speech manners. There are nine phrases in particular that instantly show appreciation and respect.1. "What I'm hearing you say is ..."

People don't expect you to agree with everything they say. But they do want to know they've been heard and understood. Use this phrase to clear your mind and confirm that you did consider their words before responding. If they spoke in a vague way the first time, you'll give them a chance to focus their thoughts and contribute more meaningfully to the conversation.This phrase helps pave the way for disagreement, as in: "You might be right, but let's experiment with this new idea this time.

Note the difference between saying, "Take out the garbage," versus, "Hey, I'm overwhelmed. Can I ask you to help me by taking out the garbage?"Don't lie, but do look for the good. People like compliments, even when they act like they don't. We're all aging, we're all stressed, we all worry that we forgot something about our appearance. It's nice to hear that we did something right once in a while.Even the melodic, prosodic flow of these words demands a slow-down, a bow to the speaker of sorts, before the conversation continues. It's an acknowledgement that something was said, heard and considered.

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