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'He was snoring': 911 call-taker heard sleeping under investigation

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In the recording, you hear the call taker snoring and the caller says, 'Hello?' and then the call taker asks again, 'Yes, Houston 911. Do you need medical, police, or fire?'

The Houston Emergency Center are investigating an incident where a 911 call taker seems to have fallen asleep while answering a call for help. In the video above, you'll hear the audio from the call in question.When we call 911, we rely on them to quickly connect us to the help we need. During a 911 call placed last week, the caller says he was placed on hold for about three minutes, then when his call was answered, the call taker seemed to fall asleep about 30 seconds in.

The Houston Emergency Center said they are looking into the call, and when their investigation is over, appropriate personnel action will be taken. "Right now, we have about 140 call takers. But at the same time, we are about 35-40% down," Laud explained on July 21.

Source: Healthcare Press (healthcarepress.net)

 

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