Google's AI booking service, Duplex, is still relying on real people in call centers to make sure things go right, a new report shows

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Duplex is designed to book reservations using artificial intelligence, but a New York Times report shows that many calls are still handled by humans.

suggests that Duplex still relies on people working in call centers to make sure that bookings are completed properly.

According to the Times, Google isn't in a rush to replace the human callers, since they help prevent problems that would impact unsuspecting business owners.

 

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