It took three years for the convenience services business to recover from the pandemic and last year reached its 2019 prior peak of annual sales of more than $26 billion. The industry is forecast to grow 9% to $40 billion by 2028, said Carla Balakgie, CEO of the National Automatic Merchandising Association.The downturn was uneven, mostly in major cities and particularly Silicon Valley with jobs where remote work was possible, Balakgie said.
When workers return, the cafeteria often has been replaced by a combo of vending and self-checkout shelves that stock more fresh food, healthy options, and the familiar candy and chips.“People still want great experiences at work,” said Balakgie. “And so rather than a vending machine or micro markets with basics, we’re having more fresh meals, fresh food, we’re having higher and better quality coffee.
“It’s a fully automated QSR that can deliver in 60 seconds,” Chessler said. “That’s faster than DoorDash.”
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