Fashion Nova, accused by the Federal Trade Commission of failing to deliver on its claims of speedy delivery, has been on notice and making amends.
The proposed settlement, filed the same day, also calls for the company to ship products “within one day of receipt of an order when the company doesn’t specify a shipping date,” according to the agency. The agency had claimed also that in a number of cases where the brand allegedly didn’t ship the ordered items, the company neither canceled the order nor provided a “prompt refund,” according to the complaint. And rather than refunds for unshipped items, the company often provided Fashion Nova gift cards valued at the cost of the undelivered products, according to the complaint.
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