Dallas Dept. of Transportation misses deadlines for responding to road complaints thousands of times

Dallas residents worried about dangerous roads are filing complaints with the city's transportation department, but according to records obtained bymany of those concerns are not being addressed in the timeframe required by the city's own rules.did not close out complaints about traffic dangers in a timely way, and the records also raised questions about how often the city simply closes complaints without implementing solutions to the problem.

After waiting two minutes at the light, we finally crossed the street six minutes after we started. Walking back up the block we had to stop at the entrance to a neighborhood where there was again, no crosswalk.NBC 5 Senior Investigative Reporter Scott Friedman conducts an experiment where he walked more than 12 minutes to get to a bus stop that was just across the street.

"It's just very dangerous for them to do that," said Alyson Thompson, who lives nearby and said she'd seen a number of high-speed crashes in the area."There are pedestrians that are in this area. There are vehicles that are going way too fast. We're at a high risk for having another serious injury or death at this intersection.

The records showed that the complaint was left open for more than a year. The city's own service rules say speed limit change requests should be closed within 45 days, butAlyson Thompson talks with NBC 5 Senior Investigative Reporter Scott Friedman about the city's response time to complaints about dangerous roads.showed the department missed the deadline more than 10,000 times over four years. Another 2,200 complaints were marked as overdue for a response.

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