, Daily Harvest said they “directly notified by email those consumers who were shipped the affected product.”) The company promoted the Walnut + Thyme Crumbles in a since-deleted Instagram post that also directed customers to a link in its bio, which led to a webpage explaining that the company was looking into the reports about the French Lentil + Leek Crumbles.addressing the situation: “We are doing everything we can, as quickly as we can to identify the root cause.
Sweet received an email from the brand addressing the illness allegations on June 17, while she was actively in the ER. The message, she says, sought to “minimize” customer experiences, implied the issue was a user error for not cooking the lentils long enough, instructed them to discard the product, and offered a $10 credit. “It’s not the fact that it happened,” she says, “it’s how they’ve handled it that makes me incensed.
These allegations will be about an indeterminate product liability, which implies “there’s something wrong with the product, but we haven’t yet identified it,” Bowersox says. In personal injury cases like this, where symptoms and experiences are varied, he says there won’t be a class action. He thinks a consolidated court action, known as a multi-district litigation , is likely.
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