AT&T acknowledged that it has a widespread outage but did not provide a reason for the system failureT-Mobile and Verizon said their networks were unaffected by AT&T's service outage and customers reporting outages may have been unable to reach customers who use AT&T.
Although Verizon and T-Mobile customers reported some network outages, too, they appeared far less widespread. T-Mobile and Verizon said their networks were unaffected by AT&T's service outage and customers reporting outages may have been unable to reach customers who use AT&T.. That's not a comprehensive number: It tracks only self-reported outages. Although outage reports fell a bit in the 5 am ET hour, they bounced back in the 7 am ET hour and continue to surge.
The company has been responding to customer complaints online, asking them to send direct messages to customer service. The Fire Department in Upper Arlington, Ohio, said the AT&T outage was affecting its fire alarms. St. Joseph County, Michigan, advised residents to use Wi-Fi to place 911 calls if they can't reach 911 on AT&T's network. Cobb County, Georgia, said its 911 operations remained unaffected by the outage but noted customers may want to find alternate methods of reaching emergency services.
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